Maintaining a five-star Airbnb Superhost or Vrbo Premier Host rating requires consistent effort and attention to detail. Here are ten secrets to help you achieve and maintain a five-star rating:
- Communication is key: Respond to inquiries and messages promptly and courteously, and keep guests informed throughout the booking process and during their stay.
- Provide accurate and detailed listings: Make sure your listing accurately reflects the property and the amenities you offer. Use high-quality photos and provide detailed descriptions of the space.
- Keep the property clean and tidy: Make sure the space is thoroughly cleaned before each guest arrives, with fresh linens and towels provided for each stay. Pay attention to details like dusting, vacuuming, and disinfecting high-touch surfaces, as well as looking under beds and sofas after each stay for things left behind.
- Stock up on essentials: Provide guests with basic amenities like toiletries, cleaning supplies, and kitchen essentials like coffee, tea, and cooking oil, but for a five-star experience consider other ways of going above and beyond essentials.
- Personalize the experience: Consider adding thoughtful touches like fresh flowers, local snacks, or personalized recommendations for things to do in the area. Take into account if guests are coming for a special occasion such as a birthday or anniversary.
- Be flexible and accommodating: Accommodate reasonable requests from guests, such as early check-in or late check-out, as much as possible.
- Be available and responsive: Make sure guests can reach you easily during their stay and respond promptly to any issues or concerns that arise.
- Provide clear and detailed instructions: Provide guests with clear instructions for accessing the property, operating appliances, and using amenities like the Wi-Fi and TV.
- Follow the rules: Ensure that you and your guests follow all Airbnb policies and local regulations, and make sure guests are aware of any specific rules or regulations that apply to the property.
- Seek feedback and continuously improve: Encourage guests to provide feedback on their stay and use this feedback to continuously improve the guest experience. Regularly evaluate and update your listing and amenities to stay competitive and meet changing guest needs.
Want more rental host tips? Read 3 Things to Do in Your Airbnb Kitchen Today.
